Since 1907 the R.H. Shumway pledge has been to provide quality products at a fair price. That pledge has not changed. Please check your order immediately upon arrival and report any problems promptly. We reserve the right to request return of any product deemed unsatisfactory prior to approval of any adjustment.
Any plant materials purchased in the spring which fail to grow will be REPLACED or CREDIT VOUCHER ISSUED, one time, provided they have been properly cared for and we are notified by October 1st of the year purchased.
Bulbs or plants shipped in the summer or fall which fail to grow will be REPLACED or CREDIT VOUCHER ISSUED, one time, provided they have been planted properly and the loss is not due to poor winter protection or rodents and we are notified by June 1st of the following year.
We guarantee your complete satisfaction with our gardening supplies and accessories (non-growing items) when used according to manufacturer's instructions. Report any unsatisfactory garden accessory within 30 days for replacement, credit or refund of the purchase price. In some cases manufacturer's warranty may apply beyond the 30 day limit. Our liability is limited to the purchase price of the item being replaced.
NOTE: Seeds are living products that depend on many factors such as proper planting time and technique, depth of sowing, soil, proper germination environment, fertility, disease control, insect control, and reasonable weather for direct sown seeds. If any of these factors are not right, it may cause the seed to not perform and because most, if not all, of these are out of our control, most of the success of these seeds is in the hands of the grower. If they have been cared for properly and still fail to grow, we will REPLACE the seed or ISSUE A CREDIT VOUCHER, one time. We guarantee that the seeds we sell conform to the label; however, our liability is limited to the purchase price of the seed.
Sale items will only be issued a credit voucher for the purchase price.
Typographical Errors-Although every precaution is taken to ensure accuracy, errors in price, quantity and/or specifications may occur. We reserve the right to correct such errors.