Customer Service

How To Contact Us

By mail:
Customer Service
R.H. Shumway's
334 W Stroud St
Randolph, WI 53956

By phone:
1.800.342.9461
Monday - Friday
8am - 4:30pm CST

By email
Using the form below you may email customer service with questions regarding a specific order. Please do not use this form to request a catalog (see below). For general shipping and guarantee information, please check this website before emailing customer service.

If you need to report that a plant or product has failed please call our customer service department for either a replacement or a credit voucher, to be used on a future order. (Please read our guarantee before calling.)

Request A Catalog
Placing an order through our website will automatically place your name on our mailing list. If you still wish to request a catalog, please visit eGardenersplace.com to request a printed catalog.