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R.H. Shumway

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Customer Service

Resale/Tax Exemption
We are required to charge sales tax on all orders being shipped to Wisconsin unless we have a Resale/Tax Exemption Certificate on file. If you would like to file a form and receive Tax-Exempt status, please print the form Resale/Tax Exemption Certificate and fax it to 1.888.437.2733. Please provide your email address that you are registered with so that we may connect the form with your account. You must be registered on the website and use Account checkout in order to not be charged sales tax.

How To Contact Us

By mail:
Customer Service
R.H. Shumway's
334 W Stroud St
Randolph, WI  53956

By phone:
Monday - Friday
8am - 4:30pm CST

By email
Using the form below you may email customer service with questions regarding a specific order. Please do not use this form to request a catalog (see below). For general shipping and guarantee information, please check this website before emailing customer service.

If you need to report that a plant or product has failed please call our customer service department for either a replacement or a credit voucher, to be used on a future order. (Please read our guarantee before calling.)

Order Form
If you prefer to mail your order and need an order form, we have provided pdf files of the front and back of our order form for your convenience.

Shumway Order Form Front
Shumway Order Form Back

 Request A Catalog
Placing an order through our website will automatically place your name on our mailing list. If you still wish to request a paper catalog click here . Click on the catalog image at left to view our digital edition.

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